Please reach out to one of our representatives via whatsapp to lodge your complaints or reasons for exchange / refund. Returns will only be accepted if reasons are found genuine.
Item(s) are subject to RETURN/EXCHANGE/REFUND if Top Touch receives the item/s within:
3 business days from date of delivery for orders placed within Lagos.
5 business days from date of delivery for orders placed within Nigeria but outside Lagos.
10 business days from the date of delivery for orders shipped outside Nigeria.
The item(s) MUST physically be in our possession within the above time frame for the item to qualify for an exchange or refund.
Items purchased/picked up and/or fitted in store cannot be returned/exchanged/refunded.
The customer is responsible for the cost of sending the item/s back to Top Touch. For customers within Lagos we are able to offer a pick up service at a cost. If available at the time. The pick up cost is the same cost of the initial shipping.
METHOD OF REFUNDING
Refunds are issued minus the cost of shipping. Refunds will be processed and received within 3 working days.
ALL items must be received unworn, undamaged, free from scratches and blemishes and in its original packaging to qualify for an exchange or refund.
In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.
SALE items or items bought with a discount code will NOT eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
In the case of an exchange, the customer is required to pay for any further delivery fee required.
The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
Once we have received your return, an exchange will be shipped or a refund issued within 1-3 business days as the case may be.
Lastly for a prompt and seamless process, kindly ensure that your return meets the above terms and conditions.
Top Touch Empire
18, Dare Ojo Avenue. Havana estate. Arepo. Lagos Ibadan express way. Ogun State.
For any other information concerning returns or exchange please contact: